SkyConnect Features:
We set you up for success from Day 1.
Everything you need in one place.
SkyConnect has a rich telecom history and we know firsthand what businesses require to be successful. We loaded our solution with the communications and collaboration solutions to set your business up for success.
With SkyConnect, you don’t have to partner with multiple vendors and carriers to put together a complete solution.
Contact Center
SkyConnect’s robust Contact Center solution expands on basic call center functionality to deliver advanced capabilities and integrates directly into the SkyConnect UCaaS platform with single billing and no setup fees. Our solution combines SMS, text-to-speech, chat, chatbots, social integration, and real-time call data to make better business decisions. Our contact center solution will allow you to deliver a high-quality inbound and outbound communications experience for your customers and employees.
Voice API
SkyConnect APIs are built to allow you to do anything that can be done in the PBX and Telco portals programmatically within your own application.
You can use the APIs to:
- Subscribe to real-time call data to build your own dashboards or alert on potentially interesting call flows.
- Add provisioning functionality to your own internal systems to streamline onboarding workflows.
- Manage DID inventory and E911 locations.
- Integrate click-to-call into your own applications.
Business SMS
Business SMS is the future of marketing and customer service, allowing you to reach your audience more effectively and reliably. The SkyConnect ecosystem enables your Business SMS texting and Business MMS with the same backend infrastructure that supports our advanced business platform.
Video Collaboration
Your business needs reliable, secure video conferencing, and with SkyConnect you can expect a seamless user experience. We built our video conferencing solution with five real-time collaboration applications in a single desktop app that can be managed from the cloud: web conferencing, audio conferencing, video conferencing, remote access and webinars.
Call Center
SkyConnect enables carrier-class call center services for small to medium-sized businesses. Like all of the platforms in the SkyConnect ecosystem, our solution has been developed to deliver the highest quality experiences to users without the need for significant investment.
Fax Solutions
The SkyConnect Virtual Fax solution allows our customers to replace analog fax machines with confidence. We also support legacy fax machines by recommending an ATA that uses store-and-forward technology for high-reliability faxing services. We offer multiple options for sending and receiving that make it easy to use.
More Features
Microsoft Teams Connector
SkyConnect offers an innovative, unique tool that makes connecting the SkyConnect platform to Microsoft Teams simple. We provide a consolidated solution for collaboration, messaging, and calling.
QoS Monitor
Meet your customers’ Quality of Service expectations with the SkyConnect QoS Monitor. Quality of Service issues can be caused by latency, jitter, or network congestion within your LAN, at the demarc between the LAN and the Internet, or within the ISP network. We provide monitoring and diagnostic tools to make it easy to keep tabs on and maintain network health.
Mobile/Desktop Softphone
Support your mobile workforce by transitioning your team from desk phones to softphones. This modern solution provides a business phone line/number that works as an app on their smartphones. They can enjoy enterprise-level voice features, like extension dialing and transfers, without using their personal numbers or being physically at their desks.
Integrations
In addition to our standard PBX features, we can integrate with 250+ CRM Integrations to enhance call functionality by providing insights into the client based on Caller ID. This creates efficiencies by tying the PBX and CRM together, saving you time and money.